WeFeed Refund Policy

At WeFeed, we strive to deliver the best possible experience for our customers. However, we understand that sometimes things don't go as planned. If you're not satisfied with your order, we're here to help.

Refund Eligibility

You may be eligible for a refund in the following situations:

- Order cancellation before preparation
- Order cancellation due to restaurant closure or unavailability
- Late delivery (more than 30 minutes past estimated delivery time)
- Incorrect or missing items in your order
- Food quality issues (e.g., undercooked, overcooked, or spoiled food)
- Duplicate charges or payment errors

Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team via email (support@wefeed.in) or through the in-app chat feature within 24 hours of your order.
2. Provide your order number, reason for refund, and any supporting photos or documentation (if applicable).
3. Our team will review your request and respond within 24-48 hours.

Refund Options

If your refund is approved, you can choose from the following options:

- Full or partial refund to your original payment method
- WeFeed credits for a future order
- Replacement or re-delivery of your order (if applicable)

Refund Timing

Refunds will be processed within 3-5 business days of approval and may take up to 7-10 business days to appear on your statement.

Important Notes

- Refunds are only available for orders placed through the WeFeed app or website.
- Refunds are subject to our terms and conditions and restaurant policies.
- We reserve the right to modify or cancel this refund policy at any time.

By using WeFeed, you agree to our refund policy and terms of service. If you have any questions or concerns, please don't hesitate to reach out!